I am currently sitting down in a Starbucks cafe in Subvarnabhu Airport, Thailand waiting for my flight to Almaty, Kazakhstan. So, I thought to be more productive, I hope to write to you on this topic of Excellence.

I recently gave a few talks to the Immigration and Checkpoints Authority of Singapore, Sime Darby and Domino’s Pizza and can’t help but ask what is Excellence and why does it matter to us? I mean, honestly… why should we display excellence in what we do?

Before I begin, may I ask you what is the difference between Excellence and Perfectionism? (Do answer the question before you read on).

Excellence, to me, is the desire to constantly want to be better in what we do. We look through our processes and system of doing things and want to make them better. This means that processes need to be as carefully thought out as possible and then implemented.

Perfectionism is the whole idea of doing things right. It has to work very well and absolutely have no flaws in the process. It has to be simply… perfect! Anything less is really fowled upon.

I don’t know about you but I find the idea of being perfectionist pretty scary and somehow not very useful. People who are perfectionist in nature tend to criticise everything and also refuse to do anything because they know that things might not work or turn out well. People of excellence, on the other hand, will give considerable thought in the whole process and do what they think its best at that moment. It might not be perfect, but they know that if things are not implemented or done in the first place, it cannot be improved.

However, excellence in what we do is not achieved simply by desire, but also by putting a lot of effort in making sure that we constantly improve our abilities. Ask any athlete who prepares for the Olympics, they have to constantly train and discipline themselves. As a Public Speaker and Trainer, I have committed myself to constantly read and summarise what I have learnt every single month. There were times when I spent many nights just reading and rereading even on topics that I am extremely familiar about. I can recall the countless times where I literally was ‘working on myself’ when other people were watching TV or going out. There is a price to pay for excellence and somehow, it does not come cheap.

So, why subject yourself to hard work and discipline? Here are some reasons that why you must display excellence:

1.    Displaying Excellence is lucrative in today’s society. How many people do you know can actually display intense knowledge and skill in what they do? These people are always rewarded with a much higher pay and return on their time.

2.    Displaying Excellence causes a person to be proud of what they do. It is in every human being’s desire to constantly want to be better in what they do. Your intrinsic self-worth is dramatically increased.

3.    Displaying Excellence commands the respect of people. If you see people doing things extremely well, won’t you envy or praise them? This causes a person to feel proud in what they do and will increase their desire to do things better.

Conclusion
I hope you will display excellence in what you do, whether in your personal or professional life. Anything that is worth doing, deserves to be done with excellence.

Popularity: 24% [?]

This is my 4th article to be featured in the Straits Times and is personally one of my favourite since a lot of people constantly ask me if motivational talks really work at all.

Read the truth behind such talks and what value it can bring.

You can read download the article here.

Popularity: 21% [?]

Consider you have a hammer and with that you need to break a rock. You start hammering and after 50 blows you finally manage to break it. Now what if there were five of you hammering at the same time? With five hammers going at once, you probably won’t need more than 5 blows to crack the rock into pieces and that is the power of teamwork!

“The whole is greater than the sum of its parts.” It’s called synergy and what it means in simpler words is that teamwork helps you achieve more with less.

More on Synergy:

Synergy is when different entities work together harmoniously to create the final result. In a business, synergy would be when two or more people form a team and produce a result that is better than if each individual was to work independently. If you are still working alone without a team, you will realise that the amount of impact you can make will be extremely limited.

Synergy is indeed miraculous and can be seen in every sphere of life. For example, when technical staff and organizational staff work together in a company, the result is something that can never be achieved on an individual basis. A football team working closely together must have their players in all positions to provide a strong offence and defense.

Teamwork and the thought process:

If you and I have a dollar each and we exchange, we still have a dollar each. But if you and I have an idea each and we exchange, we have two ideas each! This is how teamwork helps achieve more with less. Teamwork helps in synergizing each other’s thoughts and ideas to give enormous results. By exchanging thoughts with team members, each one of the members achieves mental and intellectual development.

Teamwork and inspiration:

If you are on a weight loss plan and you need to exercise, what will work better – individual efforts or teamwork? You may start off with a lot of zeal but soon lose steam due to lack of inspiration. While if you pair up with a weight loss buddy, most definitely the both of you will lose a lot more weight and maintain your weight over a longer period of time. That’s inspiration from teamwork!

Conclusion:

Teamwork is the ultimate advantage that helps you achieve more with lesser efforts. If you want a better work life, greater productivity, more profit, and better results at work, then form a team!

Want to know ways to increase your team work and by helping your managers work on their team management abilities? Contact Kenneth now.

Popularity: 24% [?]

Image from lifeinthenhs.wordpress.com

Trust is the currency in all relationships, whether in office or at home. If you do not have enough of this currency, you will realise that whatever you do, you will need more time, energy and money to perform a task. However, you will realise that the reverse is true as well.

Imagine how things can be done faster if people had their trust in you?

Imagine that business deals are done simply with a handshake rather than countless pages of contract?

Imagine how you can align people to a common objective because they trust that you will deliver?

Before we carry on further talking about Trust, let’s define what it is in the first place.

Trust is basically summed up in one work “Confidence “. We do place our trust (or confidence) in people and objects every single day of our lives. We trust what people say (or similarly, we distrust what some people might say), or we trust objects to fulfill their functions (eg, our car will work well and take us to the intended destination).

I will just focus on one of the most challenging areas and that is how do we get people to consistently trust you in what you ALL that you say.

First of all, Trust building is a function of 2 things, namely: Character and Competence.

Character:
If a person has a great character or good intent in all he does, you will tend to believe him. If he is congruent in his speech and actions, there is absolutely no reason to even doubt anything he does. Character is important because most people have values and if these values are in conflict with what they believe in, they will leave your organisation.

When I was younger, I kept asking people to trust what I have to say. To my dismay, there were quite a few times people didn’t believe in me. This was because my character has not matured to the point where I ‘walk my talk’ or am clear on my values. I realised that when you have strong values, people actually respect you in what you do and will be drawn to what you say or share.

This is indispensible especially when you need to organise groups quickly or even make difficult decisions. Although what you do might be painful for certain individuals, they will still trust you because you act in good character and intent.

I am absolutely convinced that most politics stem out of distrust and ill-intent. The only way to combat such issues is to demonstrate good character and intent.

Tips on developing good character and intent:

• Be clear on your values and stand up for them.
• Honour everything you say (this includes your commitments to family and kids).
• Be careful of making rash commitments that you cannot keep.
• Trust others so that they can trust you. Trust is a reciprocal relationship.

Competence:
While character is important in developing trust, I strongly believe that competence is the other element. I mean, are you able to trust a person who does not have the capability to do what he said he will do? Will you trust an inexperienced surgeon to perform a major surgery on you? Trust seems to be developed when you consistently deliver what you promised. You simply cannot trust someone who regularly shows poor performance at work. Therefore, in my opinion, competence inspires trust.

One of the fastest ways I learnt about building credibility and trustworthiness is when I have a track record. Being able to show for results do matter to a lot of people. When I first started out in business and talked about my inspirational teambuilding programs, it took a lot of convincing for decision makers to use my programs.

In recent years after running so many mindset change teambuilding programs and giving keynote speeches for government and corporate clients, it was so much easier to get the buy-in from them! I realised that I was actually spending a bit of time sharing about my experiences with the different types of clients and what kind of results that I had achieved with them. Most of them wanted to hear them and know whether I could deliver it for them as well.

That is why competence is important in establishing your trust currency. You have to show that you are capable to perform a task well and it will automatically inspire confidence within people. That is why to convince people quickly is to show them results and that you are competent in doing what you said you can do.

Tips on developing competence:

• Constantly read and attend seminars to be an expert in your field.
• Achieve mastery in what you do for a living.
• What kind of results am I currently displaying in my work? Is it helping me display credibility in my work?
• Take responsibility for your results and make a decision to constantly improve it.

Conclusion
Character and competence sums up what you need to get people to constantly trust what you have to say. Since trust is developed over time, therefore character and competence also takes time to build. Where do you think you are in your character and competence level?I hope to hear from you.

Related Articles:

What’s Your Trust Meter Like?

How To Develop TRUST Within Teams

Teambuilding Lessons From Growing Orchids

Popularity: 17% [?]