People do not leave jobs, they leave their bosses
Whenever a person leaves a company, it is estimated to cost their employers about 2 years of that person’s salary. This cost comprises of rehiring, training, loss of contacts that this person might have, employee benefits and etc. During exit interviews, I don’t think you will actually hear the REAL reasons why they leave. After talking to many professionals and including HR practitioners, I have concluded that in most instances, people actually leave their bosses, not their jobs.
I understand that there might be other push/pull factors for a person to leave; however, I will just focus on the reasons to why people leave their bosses (or managers).
1. Poor leadership skills of bosses
One of the main reasons is that their immediate bosses tend to have poor leadership skills. Bosses tend to give them unclear job descriptions, make them work hard without proper recognition/rest, are picky or have poor people skills. Making staff work hard is not the main issue, but not giving them the proper respect and acknowledgment at work is extremely frustrating to their staff. There are some bosses who also tend to be insecure in their role, pushing their staff down, while ensuring that they be acknowledged for every level of success their staff brings.
2. They are micro-managed by their bosses
If a staff is constantly asked by his/her superior on the progress of their work and had them to intervene in the way they do things, they will tend to be frustrated. Bosses intervene mainly because there is a lack of trust in their staff’s quality of work. It is better for bosses to actually manage based on end results rather than day to day monitoring.
3. Bosses with hidden agendas
The lack of trust between staff and boss tend to produce conversations with hidden meanings. When trust is low, people start to guess what their boss actually mean in their conversations. Some bosses speak in meetings to seemingly care for their departments, but often their staff feel that there is a hidden purpose behind every statement. Some people have even commented that their bosses are political and hide behind different meanings in a statement. The way to combat such ill feelings is to be forth-coming, truthful and transparent in the way you relate to staff.
4. Bosses not delivering promises
Have you heard of the following statements:
“I have plans to promote you in the next few months” or “If you were to achieve these targets, you can expect _____” to only find out that your boss did not fulfill his/her promise?
The thing I am trying to bring across is that sometimes managers don’t deliver on what they say. It only needs to happen only once before people starting doubting everything their boss says. The only way to address this issue is to consistently say what you mean and mean what you say.
Conclusion
Whenever people leave, take a good look at the leaders. In most cases, people leave their bosses, not their jobs. In order to stop great people from leaving, always start with working on the way leaders lead their people.
PS: I would love to hear your comments. Do let me know what you think! If you have other reasons, do share them in the comment link above this article.
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Tagged with: boss • Leadership • Management • people leaving • Politics
Filed under: Leadership
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Hi Kenneth,
Thanks for sharing. How true it is! This is exactly what I am facing currently at work. At times, it’s really frustrating and becos he is the BOSS, pple just have to listen and do what he says (even thou we know it’s not right or there is better way of dealing the situation).
Truly, everything arises & falls on leadership! One additional factor that people leave the job because they do not feel being part of the company. In view of the increased numbers of contract / outsourcing staff, staff are not being appreciated and recognised of their hard work & effort! No matter how hard they work, appreciation and recogniation always go to the perm employees OR immediate manager. This leaves them with more unhappiness!
Thanks for keeping us posted of new articles. Be blessed!
(I do not know if this will be published online)
I agree that why is important to find leadership managers who are honest ,supportive , creative and they knowledge to put tasks for their employees
Enjoyed reading. Thanks Kenneth. Though I did not leave my company, but I have to say that I stayed happily becoz of my director. He s a good leader.
Yo i totally agree with you man!
There is a risk when u leave the company becos you face a new boss which you do not know is good or not.
Strongly agreed. Most of time the turn over rate high was because of the superior. No matter how fast we filled the vacancies if the superior do not change his / her way of leading at the end of the day it still back to square.
I will suggest 360 degree of performance appraisal to put in place.
Hi Kenneth,
Very relevant, very real and very practical about what u’ve put up. You are absolutely right about that. Another few reasons I could think of are: Perfectionist bosses tend to have unrealistic expectations of surbordinates and hence, de-motivating staff as staff would ‘never’ live up to that benchmark. What’s worse, the benchmark is always pushed up higher when staff has attained it, without getting appreciated (I’m not even commenting who gets the credit yet). Usually perfectionist bosses tend to micro-manage and have a tight control but! they couldn’t manage their own tasks – simply because there is too much control of others. Let’s be realistic here – how much can one control even if he works round the clock? Ultimately, deep down, isn’t it pride in one that hungers for more personal power?
There are reasons why HR would not hear the REAL reasons why staff leave the company. Firstly, come to think of it…how much interaction and time has HR spent to get to know company staff such that both parties have open access and communication without the involvement of the boss? Secondly, would HR take action of the REAL comments feedback by staff who leave? We all know that it just doesn’t take one feedback on exit interview to change the way an organization works! Change is a process and we all know from researchers that an organizational culture takes 20 – 30 years to change and some might even say, there won’t be any change unless top management changes…
Hi Kenneth,
I resound with your latest post. (:
The president of an organisation once told me, “You hire for competence and you fire for relationships”. Since relationships determine the lifespan of an individual’s journey in a company, I believe that the productivity and motivation of an employee is also directly related to his/her relationship with his/her boss.
j.
@EL: Hope you are able to share with your boss on their blindspots. We just have to find a tactful way to share without making them too defensive. You mentioned about helping people feel that they are part of the company, how does a manager help them do it?
@Spring: Glad that you have a great boss and leader! I am impressed by what he did for you on a personal level.
@Evy: Agree with you. We should always start with the bosses first. That’s where feedback systems and training come in.
@Sharon: It is really not easy to get staff to share their real personal thoughts at exit interviews. Some bosses or managers do not even know that they are the main contributing factors to the resignation (gasp)!
@Joey: I agree with you. There are studies which show very clearly the correlation between the quality of work and the level of trust.
Yes! Kenneth. You’re perfectly right!However, throughout my entire working life, I never get a good boss. That makes me keep changing jobs every 2-3 years. The conclusion I get, one worse than the other after changing 5 jobs. So, what more can I ask for? I wonder is there really a good boss out there? I have not been happy working since my very 1st job. I’ve wasted 10 golden years that full of misery and frustration!
What you have written is true. Anything good makes life easy. But the question is the way adopt to different environment can we adopt to different people.( Sometime even the junior is a bully). It is a waste of time and energy trying to change everyone around you. Bottom line we cannot change EVERYONE. What ever position we are in we have someone as boss. What we need is the KNOWLEDGE & SKILL to deal/ adopt with every situation and everyone around you and not cry about the situation and people. Rather than complaining can we need to overcome the situation. Rather than trying to change the boss/situation can we skillfully tackle different people/different situation. If we can then and only then we become successfull else we will be compalining all our life.