I’m curious. Have you ever heard of people who call themselves “self-made”? For example, I’m a self-made millionaire….

Honestly, I don’t believe that statement is true at all. I mean, is there such thing as that you alone made yourself famous/rich/successful/___________ (fill in the blank)? For every person that ‘made it’ there are actually tons of people around this person supporting him/her.

Let me prove to you:

People who are successful in business, usually have a team of people who are working with or for them. They don’t do everything themselves.

If you are very rich, its because someone has probably mentored you before, or shared successful principles to your very soul.

Before you ever think you are ‘self made’, I hope you consider 3 these 3 groups of people who are rooting for your success…

1. People who are infront of you (your mentors or people who have imparted wisdom to you)

2. People beside you (your spouse, partners or colleagues)

3. People who are behind you (your staff)

There’s a saying:

If you want to go fast, go alone
If you want to go far, go together

Hope you remember that self-made people don’t exist, only successful people with strong teams do. Therefore, build great teams and you will be great too!

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Often times we need to create a team to get a certain task accomplished. If you are still working alone thinking that things get done quicker by doing it yourself; you have not seen what it means to divide the work and double the effectiveness through a dedicated team. Your income and productivity is really tied to your ability to create and work in a high performance team. Ignore this law at your peril!

Creating an effective team can sometimes be a difficult task. This is due to the fact that people are very dynamic in character and getting that many differences to work together for a common goal is in itself challenging.

Below are three steps to creating a successful team that will be focused, committed and achieve the desired results.

1. Define the Expectations

If a team is created without expectations, the team will inevitably fail. Expectations need to be in place and clearly defined.

My Personal Tips:

- Give a solid background on why the team was created. The team members need to know their purpose.
- Let them know the importance of their role. Team members that understand that higher management will be waiting for the outcome is always motivation to get the job done well. Even in a top company like Genetech, janitors know that they have to do a good job so that the rest of the company can focus on developing life saving drugs that will make a difference!
- Support the team. Make resources available to the team if they request them. You cannot expect a team to produce the desired results if they do not have the right tools.
- Give the team perspective: the company needs to communicate to the team how their role in the team will help the company. Show them how the outcome will directly impact and affect the company and the initiatives they have laid out. Knowing how something will fit helps in building a puzzle. Essentially, this is what you are asking your team to do.

2. Commitment and Ability

These are both important factors when building a team. Select team members that are committed in accomplishing tasks. A personality trait that goes far with a team is the willingness to accept challenges with drive. Find a good variety of distinct attributes to create a successful team.

3. Central Control

There should be one person that is distinguished as the person who “coordinates” the group. It is important to note that this person does not contribute to the group thoughts and processes all the time. This person only intervenes to keep the group on track with goals set by the team.

Utilizing these three points will be a great start to accomplishing your team goals. Always be sure to set aside time to review these points with your team. The consequences of not allowing enough time is to backtrack, which takes even more time. So… ready to create your ‘A’ Team now?

If you like this article, please subscribe to our blog by getting the Free Report on “7 Transformational Secrets to creating a Dynamic and Cohesive Team”. If you have comments, I would love to hear them. Please post them below.

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In all teams, whether you have been together in your team for many years or even just a few weeks, I noticed that building teams and relationships are somewhat related to growing Orchids. Here are the principles that will work in any team setting.

1. Developing Trust is like Watering Orchids

Growing Orchids is about consistency. I have to water the plants everyday and should do it regularly since Orchids are basically poor water retainers. A consistent spray of water at the roots is essential in Singapore’s warm weather. In developing relationships, we need to be consistent in the frequency of interaction.

More meaningful interaction means that you learn about your colleagues behaviour and friends, therefore resulting in trust. They do not need to take a lot of your time, but short consistent moments are important.

2. There is a season for flowering

When I first bought the Orchids, it was really beautiful and full of flowers. However, after a short span of 6 weeks, the flowers naturally died and the plant was back to simple green colour. It was after about 8-10 months of consistent watering and adding fertilisers, we could finally see another bloom of flowers. It started it small shoots growing and little buds started to appear. After a short time, flowers started to emerge and my family could just witness and admire the labour of our hands.

In all relationships and teambuilding, it requires a lot of time and energy. I could be doing a lot of work to make the relationship work out and sometimes the other colleagues do not respond as fast as I wished. However, when we keep sowing and cultivating the relationships, people will naturally feel loved and will start to open up to you. This to me is the flowering process.

3. Admiring Orchids helps to relieve stress and enjoy the work of our labour

When we start to see the fruits of our labour, we should always take time to enjoy and reflect on our achievements. Many organisations keep rushing from one project/assignment to another without calling for a short celebration. This helps staff to relax, know that their boss appreciates their work, gain recognition for work and also provide a positive work cycle where teams are encouraged that they are making progress. Work is meaningless if we also do not enjoy the fruits of our labour.

Ready to Cultivate your Team? You can contact me to advise on Teambuilding Activities or Creating a Cohesive and Dynamic Work Culture.

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This is part 2/2 of the continuation in “Get Back 20% of Your Time Lost At Work!”

4. Reduce Meeting Time And Set Clear Objectives For It

Long meetings with no clear objectives are often another potential time waster. It is always essential to have a clear agenda with a specific outcome you want to achieve. Eg, decide on our marketing direction by the end of this meeting or set out a timeline of programs for 2009. If you are clear on the objectives, you tend to stay focused on the topic and avoid wandering off to other issues. It is also wise to set an end time to the meeting. Instead of the usual 1 hr blocks for meeting, decide that its going to be no long than 45 minutes. Then slowly reduce future meetings to just 30min blocks. Reducing meeting durations also trains people to get straight to the point and not wander from topic to topic.

5. Kaizen Approach To The Way You Do Things

How many times do we fall into this trap of busyness and we do not spend enough time to plan and evaluate how to improve things? The Japanese have this “Kaizen” principle, which means Continuous Improvement. This slow, incremental improvement is always observed at all levels of work. If we are too busy, how can we set aside time to evaluate and improve our work processes? In my previous experience working with a manufacturing company, I’ve learnt that if you could improve an operation by just 2 seconds, you literally save thousands of dollars in man hours and machinery cost.

6. Do Not Multi-Task

I know this statement will offend probably many people; however I stand by this rule. Multi-tasking actually makes us feel very rushed and we tend to shorten our attention span on things. This makes us feel rather frustrated and unsettled. Intense multitasking can induce a stress response, an adrenaline rush that when prolonged, can damage cells that form new memory, according to a research study published in the Journal of Experimental Psychology by Dr. David Meyer. He mentions that multitasking actually makes a person inefficient. There is time lost between switching among tasks increases with the complexity of the tasks.

The best way approach to doing things is just doing things one thing at a time.

If you like this article, please subscribe to our blog by getting the Free Report on “7 Deadly Secrets to creating a Dynamic and Cohesive Team”. If you have comments, I would love to hear them. Please post them below.

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I recently went to Malacca, Malaysia to conduct a recce on a particular hotel for a huge convention slated in end 2009. The experience of being able to visit all the suites and rooms was rather pleasant and it gave me a good impression of the quality and services offered by the hotel.

At the end of the recce, I sat down with my companions to discuss our observations. Just before we left the hotel, I realised that my parking coupon was not validated yet. I approached the front desk staff and asked them to help me with it and this is how the conversation went:

“Excuse me, I was with your Sales Manager Azizah, just now (pointing to the front lobby) and after such a wonderful conversation, I forgot to ask her to validate my parking coupon. Is there any way you could do that for me?” I asked politely.

“I’m sorry Sir, but this is only for our hotel guests only.” The frontdesk lady replied… surprised by my request.

“I understand, but its only a small ticket and I’m sure that Azizah will it be able to handle it.” I retorted.

“I see, but still….. it is strictly reserved for our hotel guests.” The frontdesk lady stood unwavering.

“Ok, then can you please call Azizah and tell her its me. I request for her to do this… “. I was feeling a little frustrated because it was going no where and we just discussed a deal that is worth over hundreds of thousands of ringgit (Malayisan Dollars). A parking coupon was not a big deal at all, compared to what the negotiations we discussed earlier.

While I stood there waiting for Azizah to respond, I was wondering why the frontdesk personnel were so rigid in their policies. Imagine how things will be if they were just empowered to make decisions that will make their guests (or potential clients like me) happy? What if their managers told them that they could do anything to please a guest as long as it does not cost more than $50? I am very sure that decision making will be really quick and people like me will be impressed by how their management trust them to do things.

Isn’t great if staff are empowered to make decisions? Wouldn’t a lot of unneccessary distractions be reduced for their managers? However, when I look some managers or employers , particularly entrepreneurs, this is still not the case. There is still a lot micro-managing; which unfortunately demands time and attention.

The role of a good boss is to give their staff a good framework of the desired results, empower them to make decisions and tell them that he/she trusts them. Once this is achieved, people tend to take a more pro-active approach in their work because they now know that they are responsible for the decisions they make. They will also feel a sense of empowerment that their boss really trust them to do what it takes to make their clients happy.

Back to my situation, I finally got my ticket validated by Azizah… I smiled knowing that a small thing like this made a customer happy.

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This is really a tough question. There are many incidents when leaders are always tempted to show their followers that they are the best in what they do and they can never fail. We all like to support people who are always decisive and confident in what they do. However, when leaders fail in certain areas of their lives, should they reveal it?

In one of the leadership seminars given by the no. 1 Leadership Guru, John Maxwelll was asked the above question. One of the participants was concerned that if leaders are not placed in a good light, they will lose their respect and authority in the organisation.

John asked back a question, “You mean to say that your followers already do not know that you have these flaws? Every single day they are in contact with you and yet they cannot see it?” How gullible am I if I still think that my team members do not know my short-comings.

One of lessons that I have learnt as a Leader in my organisation is to be quick in acknowledging my flaws. I must admit that pride and ego do occassionally scream out loud telling me that I should not do it. Despite of this, I went ahead and shared with the rest of my team. It made a BIG difference. They saw that I was transparent and am willing to make amends. Not only that, they knew that I was humble enough to acknowledge my mistakes. This resulted in creating trust and accountability on my part to the team.

So the next time you make a mistake, what will you do?

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