They are the people you work with, depend on and sometimes, live with. Difficult people are everywhere and they can pose a challenge to us that will drain our time and energy. It will cause us from being effective to becoming frustrated and angry. It is not a question of whether you will meet these people, but a matter of time before you will encounter them.

The workshop is designed to help you to deal with difficult people effectively and get them to work alongside with you.

Download Brochure and Registration form

Highlights

• How changing perspective can change your reality!
• What makes difficult people, difficult?
• Applying empathy to diffuse tough situations.
• How to turn conflict into co-operation.
• Using a simple and effective strategy to win hard people to you.
• How to set boundaries and limits to protect yourself.
• Find out exactly what to say and do while engaging them.
• How to have more peace in your work.
• Negotiate to develop win-win situations.
• Avoid dangerous trigger elements.
• Discover how to bring out the best out of people.
• Knowing what are your HOT buttons that irritate you and how to deal with them.
• Quick techniques in handling anger from within.
• Use observable languages to cool down demanding people.

Date: 29 Jul 2011 (Fri)
Time: 8.30am to 5.00pm
Place: Furama City Centre Hotel, 60 Eu Tong Sen St, Singapore 059804

Investment:

Early Bird – $290 (by 26 July).
Normal Registration – $350 (from 27 Jul onwards) (inclusive of materials, tea breaks and lunch)

Download Brochure and Registration form